Effective Date: 25/9/2024
At ErosEssence, we are committed to providing you with a smooth shopping experience. Below are our policies regarding shipping and returns.
Shipping Policy
1. Processing Time
Orders are typically processed within 1-3 business days. Please allow additional time during peak seasons or holidays.
2. Shipping Options
We offer various shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days (additional charges apply).
- Express Shipping: Next-day delivery (available in select areas; additional charges apply).
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Free shipping may be offered on orders over a certain amount; please check our website for current promotions.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s status.
5. Delivery Issues
If your order does not arrive within the expected timeframe, please contact our customer support team. We will work with the shipping carrier to resolve any issues.
Return Policy
1. Final Sale
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. We encourage you to carefully review product descriptions and ingredient lists before making a purchase.
2. Defective or Damaged Products
If you receive a product that is defective or damaged, please get in touch with our customer support team within 48 hours of delivery. We will assist you in resolving the issue with a replacement or refund, depending on the circumstances.
3. Contact Information
For any shipping questions or to report a defective product, please contact our customer support team at:
ErosEssence
Email: [email protected]
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